Introduction - definition of system - components - customers and resources and their attributes - example
45 min
Acquisition
3Introduction to simulation software AnyLogic
AnyLogic environment - Example of simple simulation model
30 min
Discussion
4Simple service system model - museum - selling of tickets
The teacher describes the museum and the first subsystem - selling tickets. It is a simple process - the customer arrives, he/she wants to buy the ticket, he/she is waiting in a queue if necessary, the customer leaves the subsystem. The teacher discusses with students basic activities in this system and they prepare mutually the simulation model concept.
45 min
Practice
5Simple service system model - museum - selling of tickets - AnyLogic
The teacher describes the basic blocks of the AnyLogic simulation software - create, queue, delay, sink. The students use the simulation software to create a simulation model.
30 min
Investigation
6Looking for own system and examples of systems
Students are looking for their own systems to develop own model during the course. They are reading and watching different sources - web, TV, journals...
45 min
Production
7Simple service system - own system and model
Students select their own system to simulate. Students work in groups. Students use their knowledge and develop their skills.
45 min
Assessment
8Simple service system - quizz
The students answer questions in the quiz. The teacher receives feedback about the real understanding of the subject matter.
30 min
Modelling of advanced processes
Acquisition
1Advanced process oriented modelling 1
The teacher introduces students to the advanced process oriented modelling - ways and possibilities to create a simulation model that reflects different facts in the modelled systems.
30 min
Discussion
2Advanced service system model - museum - selling of tickets
The teacher describes the museum and the first subsystem - selling of tickets. The teacher gives additional information about this subsystem - priority in waiting for disabled customers, arrival of customers in groups, two employees in the cashdesk
45 min
Practice
3Advanced service system model - museum - selling of tickets - AnyLogic
The teacher describes ways to simulate new facts about the subsystem in the AnyLogic simulation software - new customer, customer class, queue priority, service, resource pool. The students use the simulation software to create a simulation model.
30 min
Acquisition
4Advanced process oriented modelling 2
The teacher introduces students to the advanced process oriented modelling - ways and possibilities to create a simulation model that reflects different facts in the modelled systems.
30 min
Discussion
5Advanced service system model - museum - exhibitions
The teacher describes the museum and the following subsystems - exhibitions. The teacher gives additional information about these subsystems - turnstiles, selecting from more possibilities for customer service, creating of customer groups for a guided exhibition, new resources - guides
45 min
Practice
6Advanced service system model - museum - exhibitions - AnyLogic
The teacher describes ways to simulate new facts about the subsystem in the AnyLogic simulation software - selecting from options in the service, different ways to model customer service, creating customer groups (batches). The students use the simulation software to create a simulation model.
30 min
Production
7Advanced service system 1 - own system and model
Students select their own system to simulate. Students work in groups. Students use their knowledge and develop their skills.
45 min
Acquisition
8Advanced process oriented modelling 3
The teacher introduces students to the advanced process oriented modelling - ways and possibilities to create a simulation model that reflects different facts in the modelled systems.
30 min
Discussion
9Advanced service system model - museum - breaks and interruptions in services
The teacher describes the museum and the following subsystems - exhibitions. The teacher gives additional information about these subsystems - planned and unplanned breaks and interruptions in services (lunch break, failure, ...)
45 min
Practice
10Advanced service system model - museum - breaks and interruptions in services - AnyLogic
The teacher describes ways to simulate new facts about the subsystem in the AnyLogic simulation software - planned and unplanned breaks and interruptions in services (lunch break, failure, ...). The students use the simulation software to create a simulation model.
30 min
Production
11Advanced service system 2 - own system and model
Students select their own system to simulate. Students work in groups. Students use their knowledge and develop their skills.
45 min
Assessment
12Advanced service system - quizz
The students answer questions in the quiz. The teacher receives feedback about the real understanding of the subject matter.
15 min
Animation in the simulation model
Acquisition
1Animation - introduction
The students are watching videos about animation and its importance in the simulation model.
30 min
Discussion
2Animation - museum
The teacher describes how animation could be used for the museum simulation model. Students discuss the possible ways and requirements.
45 min
Practice
3Animation - museum - AnyLogic
The teacher describes ways to create animation in the AnyLogic simulation software. The students try to develop the possible application of different animation features.
30 min
Investigation
4Animation in different simulation tools
Students are discovering different simulation tools and what animation environments they offer.
45 min
Production
5Animation - own system and model
Students create own animation. Students work in groups. Students use their knowledge and develop their skills.
45 min
Statistical evaluation of output data, Experiments
Investigation
1How to evaluate simulation outputs - what type of results are required by customers?
Students are looking for a definition of simulation outputs. They are reading different final reports of simulation studies from open access libraries.
30 min
Acquisition
2Recording of simulation outputs - introduction
The teacher introduces theory related to simulation output recording.
30 min
Practice
3Simulation results - museum - AnyLogic
The teacher describes ways to record simulation outputs in the AnyLogic simulation software. The students try to use possible applications of different statistical tools.
30 min
Production
4Simulation results - own system and model
Students create their own statistics in their simulation models. Students work in groups. Students use their knowledge and develop their skills.
45 min
Acquisition
5Experiments - introduction
The teacher introduces theory related to experiments and their evaluation.
30 min
Practice
6Experiments - museum - AnyLogic
The teacher describes ways to define experiments in the AnyLogic simulation software. The students try to develop applications of different statistical tools.
30 min
Production
7Experiments - own system and model
Students define and execute their own experiments with their simulation models. Students work in groups. Students use their knowledge and develop their skills.
45 min
Discussion
8Interpretation of simulation outputs
The teacher introduces experience and knowledge related to simulation output interpretation from real simulation studies.
30 min
Assessment
9Simulation results - quizz
The students answer questions in the quiz. The teacher receives feedback about the real understanding of the subject matter.
